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jesamine1

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Flash Player Issue

Jun 28, 2012 3:54 AM

Flash Player 11.3 was automatically installed (updated) in my computer, but it caused significant sound distortion when playing videos on YouTube etc (like the same track running twice at different points and static), so I uninstalled it. I tried to reinstall it through Firefox 13.0.1, but was unable to do so....I succeeded through Internet Explorer 8.0, but the sound problems remained in all browsers. After discovering that there were issues with it I followed Adobe's advice and reverted back to 10.3 and then went to Add / Remove programs to remove 11.3, but was advised that it had already been uninstalled....however, this is not so, Internet Explorer and Google Chrome still show this version when playing videos while Firefox shows 10.3. Is there a way I can remove the 11.3, but keep the 10.3 or will the 11.3 be updated in time and then show in Add / Remove programs....what should I do please? OS XP SP3

947 Views 4 Replies Latest reply: Chris Campbell, Jun 29, 2012 2:18 PM

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1. Sunil_Bhaskaran,

Jun 29, 2012 1:35 AM in reply to jesamine1

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Google Chrome gets automatically updated with Flash Player. So, you can't uninstall it.

Please go to the follwing page using Internet Explorer: http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html
Does it show the installed version as 11.3?

To install a previous version, first uninstall Flash Player using the steps mentioned in the following doc: http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows. html

Please note that it will remove Flash Player from Firefox too.

https://help-internal.adobe.com/content/help/en/flash-player/kb/instal l-previous-version-flash-player.html

Thanks,
Sunil

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2. Pat Willener,

Jun 29, 2012 2:55 AM in reply to jesamine1

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See also How do I revert to a previous version of Flash Player?

I recommend that you turn off auto-update until the audio problem is fixed; hopefully with the next FP release.

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3. jesamine1,

Jun 29, 2012 10:55 AM in reply to Sunil_Bhaskaran

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Thank you to both of you for helping me.

Re: Please go to the following page using Internet Explorer: http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html
Does it show the installed version as 11.3?

Yes it does and so does Firefox now, seems to have updated itself....the 10.3 has disappeared from Add / Remove programs, only 11.3 shows now.

I wanted to run the uninstaller, but I don't quite understand the final manual step marked d that I need to make.

Do all of these have to go in Start > Run one at a time?

C:\Windows\SysWOW64\Macromed\Flash
%appdata%\Adobe\Flash Player
%appdata%\Macromedia\Flash Player

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4. Chris Campbell,

Jun 29, 2012 2:18 PM in reply to jesamine1

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If you are willing to try a test version that we believe fixes these audio issues, please see this post for details:

Flash Player 11.3 Status - Updated 6/28

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