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Flash Player 11.4.402.265 causes IE to crash

Aug 27, 2012 11:49 AM

  Latest reply: Chris Campbell, Jan 14, 2013 10:46 AM
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  • Currently Being Moderated
    Aug 30, 2012 10:51 AM   in reply to Chris Campbell

    I uninstalled the Firefox plug-in per your request, rebooted the laptop and tried again and I get the same crash in IE 9.

     
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  • Chris Campbell
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    Aug 30, 2012 11:29 AM   in reply to Medimetriks

    @medimetriks - Thank you for testing that out.  The 11.0 Shockwave Active X Control is unrelated to the Shockwave FlashObject (except in name) and totally expected that they'd have two different versions.  Your Shockwave Flash Object is the correct version, so we're on the same page there.

     
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  • Currently Being Moderated
    Aug 30, 2012 11:51 AM   in reply to Chris Campbell

    Chris,

     

    Any ideas on what to try next?

     
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  • Chris Campbell
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    Aug 30, 2012 12:06 PM   in reply to Medimetriks

    Could you try disabling all add-ons except for Shockwave Flash Object to make sure we're not running into a compatibility issue?

     
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  • Currently Being Moderated
    Aug 30, 2012 1:28 PM   in reply to Chris Campbell

    Chris, you said that you didn't experience the crash, but do you have installed firefox next to IE also ?

     
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  • Chris Campbell
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    Aug 30, 2012 2:22 PM   in reply to ErwanBolleurs

    I do.  I've tried it with a number of different combinations.  In addition, Medimetriks also tried removing the Firefox plugin but still encountered the crash.

     

    Is anyone on this thread using any of Windows accessibility features?

     
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  • Currently Being Moderated
    Aug 30, 2012 2:24 PM   in reply to Chris Campbell

    I am not using any.

     
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  • Currently Being Moderated
    Aug 30, 2012 2:33 PM   in reply to Medimetriks

    Hello!

     

    IE9 on my brand new HP Probook also crashes since the Flash Player 11.4.402.265 was installed. I receive the same error messages as mentioned above. IE9 (32 and 64 bit edition) also crashes when I click the examples that were posted by several users. It is clearly an issue of the new version of Flash Player: The second computer that I own, a W7 Starter Netbook that still runs the old version has no problems with a crashing Internet Explorer.

     

    Probook configuration:

    i5-2

    W7 Pro 64 bit

    no access.-tools in use

     

     

    On both systems there is ONLY the Internet Explorer Plug-In installed. There is also no second browser on both systems.

     

    Regards,

    Wolfgang

     
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  • Currently Being Moderated
    Aug 30, 2012 2:50 PM   in reply to Chris Campbell

    I'm not using any accessibility features.

     

    Plus, I disabled all add-ins except Flash and still experienced problems.

     
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  • Currently Being Moderated
    Aug 30, 2012 11:25 PM   in reply to KGlennCole

    Same situation on my system - crashes also happen when Flash is the only plug in that is enabled in IE9. As soon as I disable Flash, IE9 runs smoothly and perfeclty stable.

     
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  • Currently Being Moderated
    Aug 31, 2012 1:51 AM   in reply to MikeIT1

    Same exact situation on our whole fleet of HP Windows 7 x64 machines.

    Flash 11.4 has been deployed via active directory and all the above machines with IE 9 crash upon visiting several web sites which make use of Flash, like the ones linked in this thread. Also on this one: www.scipol.unipd.it (just click on any of the links to reproduce the behaviour).

    Disabling the Flash ActiveX component in IE or uninstalling it cures the problem.

    After uninstalling, running the Flash Uninstaller is required in order to reinstall the 11.3.300.271 MSI package, otherwise the installation of the latter will abort with an unspecified error.

    Right now I am trying to figure out how to uninstall 11.4 and redeploy 11.3 via group policy.

    This is very unfortunate. I hope Adobe will address this issue very soon.

     
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  • Currently Being Moderated
    Aug 31, 2012 2:06 AM   in reply to FGsysadmin

    @ FGsysadmin:

     

    I have two questions:

    1) Where can I download Flash 11.3.300.271 from?

    2) Is the "Flash Uninstaller" a tool that I have to run before installing Flash 11.3.300.271 after uninstalling Flash 11.4.402.265 via "Control Panel"?

    Or do you mean that I only have to uninstall Flash 11.4.402.265 via "Control Panel" and afterwards I can install Flash 11.3.300.271?

     
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  • Currently Being Moderated
    Aug 31, 2012 2:18 AM   in reply to Wolfg._AUT

    1) from http://helpx.adobe.com/flash-player/kb/archived-flash-player-versions. html

    2) as per http://forums.adobe.com/message/4041846#4041846: I uninstalled 11.4 from the Control Panel, but after that (even after rebooting) I could not reinstall 11.3 because of that error.

    Incidentally, if I try to deploy 11.3 via group policy on a machine where 11.4 had been deployed, without uninstalling 11.4 first, 11.3 is not installed, 11.4 remains and in the event log I find that very same error.

    Add to this that removing 11.4 via group policy does not work (there are no error events, but after applying the uninstall policy and rebooting, 11.4 is still there) and the picture is complete.

    I will have to manually uninstall-clean-reinstall on all the affected machines, and do this today because crash reports are coming in by the dozen.

     
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  • Currently Being Moderated
    Aug 31, 2012 2:34 AM   in reply to Wolfg._AUT

    Old versions in an easy to assimilate form are here,

     

    http://www.oldapps.com/flash_player.php

     

    Uninstaller here,

    http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows. html

     

    Come on Adobe... you need to be doing much better than this !

     
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  • Currently Being Moderated
    Aug 31, 2012 2:42 AM   in reply to Mooly01

    Given the solid reproducibility of the bug on _all_ our machines (which are mostly brand new with minimal software aboard) I am surprised indeed that Adobe did not detect this bug before release and is - as it seems - still unable to reproduce it.

    A notable fact: there is only _one_ Dell Optiplex machine with Windows 7 x64 in our LAN, and this is the only machine that does _not_ crash.

    All the others are HP Elite and they all crash.

     
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  • Currently Being Moderated
    Aug 31, 2012 5:16 AM   in reply to FGsysadmin

    The problem has been solved on my HP Probook by the solution that was provided by Mooly and FGsysadmin. I am now running Flash Player 11.3.300.271 again and Internet Explorer is running without crashing again. As I now know how to step back to an older version, I updated my Netbook (Acer Aspire One @ Intel Atom N550) to the Flash Player Version 11.4.402.265. Internet Explorer does NOT crash on this system.

     

    The issue seems to affect mainly HP maschines, as a lot of other HP users seem to have the same problem. Adobe Team, plaese try to sort out the problem pretty soon.

     

    @ Mooly & FGsysadmin: Thank you very much for your help!

     

    Kind regards,

    Wolfgang

     
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  • Currently Being Moderated
    Aug 31, 2012 5:57 AM   in reply to Wolfg._AUT

    Another detail. I've found another machine in my network which didn't crash. It's an HP Elite 8100 CMT, while all the Elite 8200 CMTs do crash.

    Something (device drivers? HP OEM software?) which _is_ installed on 8200s and _isn't_ installed on 8100s is making Flash crash IE 9.

    Also, none of the machines with Windows XP show any issue, so it's specific to IE 9 and/or Windows 7.

     

    EDIT: another 8100 without issues, so it's confirmed. It depends on the model specific drivers/software.

    Adobe fellows should just grab an Elite 8200 CMT, stock configuration, update everything (bar the device driver, which in our case are still the original ones) and test. ;-)

    Which gives me an idea... I'll try to update the video drivers on one of the offending machines...

     
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  • Currently Being Moderated
    Aug 31, 2012 5:48 AM   in reply to Mooly01

    I uninstalled the latest version (no more crash) and downloaded 11.3 but was unable to install it.  I get the following message:

    flash install.png

    Is there a way around this?

     
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  • Currently Being Moderated
    Aug 31, 2012 5:53 AM   in reply to Medimetriks

    What web page did you download it from, and is it the .exe or the .msi executable?

    I got this too when I tried to install the exe, try the msi.

    If it fails, run the uninstaller first, even if you've uninstalled Flash already. There may be leftover files from 11.4.

     
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  • Currently Being Moderated
    Aug 31, 2012 5:54 AM   in reply to FGsysadmin

    I downloaded it from: http://www.oldapps.com/flash_player.php

     

    I will search for the msi and try that.

     
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  • Currently Being Moderated
    Aug 31, 2012 6:10 AM   in reply to Medimetriks

    Hello!

     

    My affected HP is a Probook 4340s. Perhaps that helps to find out what's the reason for the issue.

     

    @Medimetriks:

    I did the uninstallation of 11.4.402.265 as explained here: http://forums.adobe.com/message/4041846#4041846

    Afterwards I was able to install 11.3.300.271 from oldapps.com (EXE file). The installation worked out without any problem.

     

    Kind regards,

    Wolfgang

     
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  • Currently Being Moderated
    Aug 31, 2012 6:22 AM   in reply to Wolfg._AUT

    Quick factoid: updating the graphics driver (Intel HD Graphics v.8.15.10.2253 preinstalled) did not solve the issue.

     
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  • Currently Being Moderated
    Aug 31, 2012 7:22 AM   in reply to Wolfg._AUT

    I was able to install the 11.3.300.271 from oldapps.com.

    Everything is now working fine.  No more crashes.

     
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  • Currently Being Moderated
    Aug 31, 2012 10:41 AM   in reply to MikeIT1

    For me also, the last FP version created just constant crashing IE9 on any flash page. I had to reinstall the previous version  and now no problems all works fine

    
     
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  • Currently Being Moderated
    Aug 31, 2012 12:24 PM   in reply to KGlennCole

    @Chris or anyone else... Going back to 11.3.300.271.

     

    The archive Flash Player has two (2) installer files..

    1. flashplayer11_3r300_271_win, and,

    2. flashplayer11_3r300_271_winax.

     

    What is the difference? 32bit and 64bit?

     
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  • Chris Campbell
    9,455 posts
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    Aug 31, 2012 12:25 PM   in reply to 11Al

    Instructions for reverting to a previous version of Flash Player can be found here:

     

    How do I revert to a previous version of Flash Player?

     

    Thank you to those of you that have provided me with crash logs.  I'd still like to get more data here, please see my earlier posts in this thread for instructions on how to generate and send these logs to us.

     
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  • Chris Campbell
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    Aug 31, 2012 12:26 PM   in reply to KGlennCole

    @kGlennCole - flashplayer11_3r300_271_win is the plug-in installer, used for Firefox, Opera, and other browsers.  flashplayer11_3r300_271_winaxis the ActiveX installer used for Internet Explorer.

     
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  • Chris Campbell
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    Aug 31, 2012 3:46 PM   in reply to 11Al

    @11AI - Thanks for the screenshots, would you be willing to generate a crash dump file for me? 

     

    Please see these steps: http://forums.adobe.com/message/4658082#4658082

     
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  • Currently Being Moderated
    Aug 31, 2012 10:05 PM   in reply to Chris Campbell

    I have a HP Pavilion dv7 and am experiecing the same problems. If I roll back to the previous version there are no problems but if I install the last version it crashes nearly every minute.

     
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  • Currently Being Moderated
    Sep 2, 2012 11:02 PM   in reply to MikeIT1

    Having this same issue with PNC on line banking site.  I disabled Flash and no issues, enable flash and get this pop-up.  This happens after I enter my user ID and click on Sign On.  There is flash content on the User ID: page which works as expected.  The next screen has you verify an image and then enter your password.  The pop-up occurs immediately on switching to the verification page.  The first pop-up is:

     

    PNC2Capture.PNG

    Then it switches to the one below:

     

     

    PNCCapture.PNG

    I have followed all instructions at:

    http://helpx.adobe.com/flash-player/kb/flash-player-games-video-or.htm l#main_7__Disable_Flash_Player_hardware_acceleration

     

    No difference was seen.  Only when disabling Adobe Flash do I not get this error.  I can close the error and everything works, but is is annoying to have to go that extra step when it was not happening before the last upgrade of Flash.

     

     

    I can do captures if needed.  

    Windows 7 Professsional 64Bit (latest patches and SP)

    IE9 (fails in either 32bit or 64bit) 

    Latest version of Flash Player.  Only have ActiveX - no plugin installed as shown below

     

     

     

    FlashVersion.PNG

     
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  • Currently Being Moderated
    Sep 3, 2012 8:38 AM   in reply to Chris Campbell

    @chris, the site which gave me problems with flash (www.rabobank.nl) is now working ! They had more complains I think and they removed all flash objects. Still if I browse to some random site I'm facing the 'stop working' problem ! And if I look at those sites I see that they are using flash in it.

     
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  • Currently Being Moderated
    Sep 3, 2012 4:00 PM   in reply to FGsysadmin

    Dear FGsysadmin: I have a hpe 180-t, hp pavilion elite with i7 processor, and flash HAS ALWAYS CRASHED for the last 2 years. Interestingly, 11.4.402.265 crashes less on FF 15.0, while from the thread it seems this version crashes more!! I agree with you, it has to do with HP Elite 8200 or pavilion elite.

    Tried to run flash in safe mode with networking, with no luck. So it may not be the drivers but some thing else.

    --regards

    --gajananam

     
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  • Currently Being Moderated
    Sep 4, 2012 8:07 AM   in reply to Chris Campbell

    I have a HP Compaq 8200 Elite with the same problems.

    All computer here is HP brand?

     
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  • Chris Campbell
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    May 4, 2010
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    Sep 4, 2012 2:11 PM   in reply to Agabor

    Does anyone on this thread have Trusteer Rapport installed on their systems?

     
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  • Currently Being Moderated
    Sep 4, 2012 2:15 PM   in reply to Chris Campbell

    No, I have Microsoft Security Essentials installed.

     
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  • Currently Being Moderated
    Sep 4, 2012 2:21 PM   in reply to Chris Campbell

    No, I have Microsoft Security Essentials installed also.

     
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  • Chris Campbell
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    May 4, 2010
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    Sep 4, 2012 2:28 PM   in reply to Medimetriks

    Given the number of HP systems affected on this thread, I'm also wondering if there's any utility or driver that HP installs that is a common denominator here.

     
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  • Currently Being Moderated
    Sep 4, 2012 2:31 PM   in reply to Chris Campbell

    I also saw a lot of people which own a HP with problems, BUT I have a custom build pc with an asus p5b motherbord and i'm also facing the problem and I do not have anything from HP installed. I also have problems on my laptop which is a Lenovo.

     
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  • Chris Campbell
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    Sep 4, 2012 3:01 PM   in reply to ErwanBolleurs

    I saw that too, but was hoping we could find a common utility being run here. 

     

    If anyone effected is willing, please run through the following steps which will print out a list of the applications that are run at startup on your system.  Email them to ccampbel@adobe.com and I'll start going through them to see if I can find a common link.

     

    1. Open your start menu and type in "cmd", then enter

    2. A command prompt should appear.  Note the current location (eg. my command prompt is at c:\users\chris)

    3. Type: wmic /output:startup.txt startup get caption,command

    3. Locate the file startup.txt (eg. c:\users\chris\startup.txt) and send that to ccampbel@adobe.com

     
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